Shipping policy


At NOCA, we believe in making your journey to deep, restorative sleep as smooth and stress-free as possible. We understand that once you've chosen your luxurious silk sleep mask, you'll be eager for it to arrive. Here's what you can expect regarding our shipping process:


Processing Your Order (Handling Time)

Once your order is placed, our team takes 2-5 business days to carefully process, prepare, and package your silk sleep mask for dispatch. We ensure every item meets our quality standards before it begins its journey to you.


Delivery Time (Shipping Time)

After your order has been processed and dispatched, you can expect your package to arrive within 5-10 business days Nationally across South Africa. We partner with reliable carriers to ensure your order reaches you safely and efficiently across the world.


Important Notes for a 'No Worries' Experience:

 

- Tracking Your Order: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery.

- Business Days: Please remember that 'business days' exclude weekends and public holidays.

- Unexpected Delays: While we strive for prompt delivery, unforeseen circumstances (such as extreme weather or carrier delays) can occasionally impact shipping times. Should any significant delay occur, we will do our best to keep you informed.

Questions? If you have any questions about your order's shipping or delivery, please don't hesitate to contact our friendly customer support team at support@nocasleep.com. We're here to help ensure your experience is as 'no worries' as possible.

Thank you for choosing NOCA. We appreciate your patience and can't wait for you to experience the ultimate in sleep luxury.